FAQs

“The premiere cleanser for all your delicates” – InTouch Weekly
“Soak’s a soap star” – Daily Candy
“Scintillating Suds” – Sweetspot.ca

“Soak smells so much better than any wool wash I’ve used before. Now my knits and fabrics don’t have to smell like something my grandmother would have used!”

“Soak is so easy to use. The no-rinse formula makes washing my finished projects a snap. And I love the pretty fragrances. It’s like aromatherapy every time I put on my favorite sweaters.”

Got questions? 
Spill them here and we’ll work on getting the answers online as soon as we can.  contact@soakwash.com

Who do I contact if I have more questions?
Soak Wash Inc.
Tel: 1-905-270-7625 Fax: 1-905-270-7624
Email contact@soakwash.com

What is no rinse?
No-rinse means that the product is a low-suds liquid. When you soak your items, the dirt and detergent comes out in the water and what is left in the item evaporates. When you squeeze out the water, you are left with a hint of fragrance that dissipates over time. You can rinse if you want. We recommend rinsing for lingerie. Rinsing does not affect how Soak cleans. It just removes the fragrance.

Can you please tell me basic hand washing instructions?
Hand wash: Pour 1 teaspoon into cool water. Soak item for 15 minutes then gently squeeze out water. No need to rinse. Some color may bleed into the water – don’t worry; this won’t harm your garment or yarn. Lay knit items flat to dry. Wash sets (like lingerie) together.

Can I use Soak in the machine?
Yes. Soak is ideal for either hand or machine washing- including High Efficiency Machines. Use the delicate cycle and measure Soak based on your machine’s instructions. You can either use or skip the rinse cycle, depending on what you are washing.

Can I use Soak to spot clean?
Yes. We recommend using Soak on the end of a cotton swab. Gently rub the dirt/ stain and then rinse with water.

What are the ingredients in Soak?
All of our new bottles have ingredients listed on them. They are making their way into circulation. Ingredients are listed on the bottle as follows:
What’s inside: reverse osmosis water, sodium dodecylbenzenesulfonate & sodium laureth sulfate (lifts soil), cocamidopropyl betaine & cocamide DEA (removes oils), parfum, acetylated lanolin alcohol & cetyl acetate & polysorbate 80 (adds softness), tetrasodium EDTA & DMDM hydantoin, benzophenone-4 (purifies tap water), citric acid (balances pH).

Do you have any photos of the bottles?
Our website has a download section. We encourage you to use any images, photographs or product descriptions of our product on your website, in your newsletters or in your store. We’ve done the hard work, so you don’t have to.

Is our store listed on your website?
Yes, we have a dynamic database of all of our stores on our website. If your store isn’t listed, please send us a quick email and we’ll get it up there. The database will show your address, a map link, your email and website, if available. Call us or email if it isn’t there.

Are the extra costs because Soak is made in Canada?
Soak is made in Canada under NAFTA regulations. It comes into the US without any duties or additional fees. All US orders ship FOB Buffalo NY.

Will it leak in transit?
All bottles have induction seals so that they will not leak during shipping.

How do I display Soak in my store?
Your introductory Package includes a free retail display unit. It holds 2 of each fragrance and 2 starter kits. You can continuously refill it. The display is designed so Soak takes up minimal counter space and is stylishly contained.

Is it Organic?
Soak is environmentally friendly. It is biodegradable and packaged in recyclable bottles which are printed with water-based inks. Soak is not organic or all natural. Natural products tend to need to be refrigerated and have short shelf lives. Soak is a stable product that will not fog or separate over time.

Does Soak Advertise and appear in the media?
Yes. Soak is advertising in both trade and consumer magazines in the knitting and quilting market. Soak constantly appears in editorial coverage from all major knitting, quilting, sewing, weaving, spinning and craft magazines. Visit the press page for downloadable PDF files of media. We try to keep it as current as possible. View the Soak worthy page to see our Ad campaign.

Customer Reviews

“Soak smells so much better than any wool wash I’ve used before. Now my knits don’t have to smell like something my grandmother would have used!”

“Soak leaves my sweaters and scarves incredibly soft, and it’s easy on my hands, too.”

“It’s like aromatherapy every time I put on my favourite sweaters.”

“Soak is so easy to use. The no-rinse formula makes washing my finished projects a snap. And I love the pretty fragrances!”

“After washing my quilt in the delicate cycle with soak, there is a definite improvement in the way the quilt looks and feels - the edges have softened and the comforter is generally cleaner. I would like to 'soak' it again”.

“For quilts a gentle product is necessary, cool water, not too much action, and I like a pleasant fragrance. Not having to rinse to get out residue soap is a real bonus”.